Services & Solutions
24 Hour Contact Centre
We operate a 24HR technology-enabled contact centre, staffed by registered medical personnel and supported by experienced case managers. Our contact centre manages inbound emergency calls, inter-facility transfers and aeromedical support services.
Additionally, we offer corporate and industrial clients, call and case management services, aligned to their specific operational requirements.
Medical & Rescue
IPSS Medical Rescue operates a 24HR Advanced Life Support Emergency Medical and Rescue Service. We service communities and businesses within our areas of operation and we are recognised by all major insurers.
IPSS Medical Rescue is registered with the Board of Healthcare Funders (BHF) and the national Department of Health (DoH), as an Advanced Life Support emergency medical and rescue service provider.
We manage emergency and scheduled service calls for all medical-aids and insurers and we submit Injury on Duty (IOD) claims to the Workman’s Compensation Fund, on behalf of businesses and clients.
We operate an extensive fleet of modern resources, including: ambulances, off-road rescue units, technical rescue units, K9 Search and Rescue units, aeromedical helicopters, waterborne rescue units, industrial rescue response units etc.
Occupational Risk Management Solutions
We assist Industrial projects manage areas of occupational risk and emergency preparedness.
- On-site Emergency Medical Services
- Remote Medical Support
- Telemedicine Systems
- On-site Clinics
- Occupational Medical Services
- Emergency Response Teams (ERT)
- Proto teams – training, assessment and staffing
- ERT policies, procedures and frameworks
- OHS system design, implementation and management
- Emergency Preparedness audits and reviews
- Development of Emergency Response and Disaster Plans
- Incident Management – remote and on-site
- Incident Command Systems
- Exploration Risk Management Services
- Security Risk Assessments and Extraction Plans
- Fire Risk Management Services
- Fire-fighting services
- Skills development
- OHS training
Event Risk Management
Our Event Risk Management division assists event organisers and stakeholders, in ensuring event legal compliance. From risk categorisation phase through to event safety management systems, we provide turnkey event safety solutions to events of all sizes and we have serviced some of Africa’s most prestigious events.
Our risk management processes primarily look at the requirements of the Safety at Sports and Recreational Events Act, Act 2 of 2010, in conjunction with the SANS 10366:2015 – Health and Safety at Events.